General Terms & Conditions for the Activities and Tours
- All prices given in offers and during reservation process are in SEK (Swedish Krona)
- Prices are per person, per night and/or per tour unless otherwise specified
Children & Age Policy
- A child is defined as up to and including 12 years old. From 13 years and above, adult prices apply
- If children are joining, their ages must be provided at the time of booking. Age limits may apply (see individual tour descriptions)
- Stated age levels are average recommendations. In very cold conditions, children may need to be older than the minimum age requirement. In milder weather conditions (no wind, no snowfall, temperatures around 0°C), younger children may participate upon request and approval
Tour Conditions
- Tours / Activities require a minimum of 2 adult participants to operate. If a single traveller books a tour, the minimum charge equals 2 adults unless there are other bookings already
- Some tours require a higher minimum number of participants
- All tours are weather-dependent. If weather conditions prevent us from operating a tour, an alternative tour will be offered. Refunds are not provided. Changes may occur at short notice
- For tours including meals, any dietary requirements must be communicated no later than 7 days prior to the tour date
Snowmobile Tour Conditions
- A valid driving licence (car or motorcycle) is required. An international driving licence is not required
- All participants of snowmobile tours are required to sign a digital snowmobile agreement prior to joining the tour. The agreement will be provided on site
- Alcohol consumption before or during driving is strictly prohibited
- If a guest causes a collision resulting in damage to a snowmobile, liability charges of up to 8,000 SEK may apply
Pick-up & Drop-off Locations
- Available pick-up/drop-off locations: Hotel E-10, STF Malmfältens, Camp Ripan, Best Western Arctic Eden, Icehotel Jukkasjärvi, Laxforsen Bridge, Aurora Camp Kurravaara
- No pick-up service is provided for guests staying at Scandic or Elite Hotel Frost, as both hotels are located within short walking distance of the meeting point for tours and transfers
- For supplier-operated tours, only selected pick-up locations are available. An additional charge may apply. Please check and confirm the available pick-up location at the time of booking.
Christmas & New Year Supplement
- A surcharge of +300 SEK per person applies to tours between 24 December and 6 January
- For dog sledding tours, the surcharge is +400 SEK per person.
- The surcharge does not apply to transfers and rentals
Private Tours
- Private tours are charged based on the number of participants, plus 50% of the tour price for each empty seat (up to 8 seats)
- For groups of 8 participants or more, we charge the regular per-person rate for all participants plus 500 SEK per group
- Private transfers to tours cannot be guaranteed
- Please contact us regarding private tours, as some suppliers may not be able to arrange private arrangements
Cancellation Policy for Tours and Activities
All communication regarding bookings, cancellations, changes, reductions, or confirmations must be submitted in writing via email to be valid. Please make sure that you get a confirmation when you make change/cancellation. Until then your cancellation/change are not accepted.
Kiruna Guidetur takes no responsibility for mistakes made by the customer when booking.
Cancellation terms:
- Cancellations made more than 7 days before the tour start date: full amount is refunded, excluding the booking fee of 250 SEK/person
- Cancellations made between 6 days and 73 hours before tour start: 50% refund
- Cancellations made within 72 hours of tour start: no refund.
- For supplier-operated tours (e.g. horseback riding, Sámi experiences, dogsledding) cancellations made less than 31 days prior to the tour date are non-refundable
- No refunds are provided for no-shows, late arrivals or unused services
General Terms & Conditions for Accommodation
Check-in & Check-out
Aurora Camp Kurravaara: Check-in from 15:00, Check-out before 11:00
Early check-in or late check-out is subject to availability and must be agreed in advance.
Arctic Island: Check-in & check-out times align with the compulsory included snowmobile transfers (winter) or boats (summer); any changes in timing should be communicated in advance and upon extra fee.
Cancellation Policy
- More than 15 days before arrival: Free cancellation (100% refund)
- 14 days or less before arrival: No refund
Right of Withdrawal
Cancellations made within 24 hours of booking will receive a full refund of the total amount.
No-Show Policy
No-shows are treated as late cancellations and are non-refundable.
Payment Terms
The booking must be paid within 7 days after confirmation, but no later than 30 days prior to check-in date. Last minute reservations with check-in date within 30 days must be fully paid within 24 hours